Merida, Yucatan
Not resolved

This place is a scam. We bought a 2 bedroom 2 weeks and now are being told that our money isn't as important as the new money they are making from sales.

Things that were once included in our stay like a simple "place to sit at the pool" is now for Elite members only. I was a gold member (the highest, when I bought) and now they have changed the term to "elite" and now taking benefits away from other members that are paid in full and not interested in buying more. This was incredibly disappointing and we will never spend another dime here. Scam artists only interested in lying to your face to get you to buy it.

Don't believe it and don't get sucked in like I did. I wish someone would have warned me!

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Damon, go to the Do Not Call Webpage and specifically enter the telephone number and other data for VDP/UVC. This should line-item block VDP/UVC from soliciting sales.

If the problem persists, file a complaint with the FTC.

I don't believe calls from the resorts (to be more specific calls from the Concierge) are blocks through the Do Not Call Registry, as they originate from Mexico. The FTC only has jurisdiction in the United States.


I put my timeshare 2 bedroom in the rental pool I had a on the job injury and could not use it They sent me $ 420 total BS

From Seattle $745 maintain fees $918 all inc $90 a day x7 - $2283 to use my week l can go thru Expedia book it or any other site and go for less than $1100 The Villa Group SUCKS


These guys have called me twice even though I am on the national "Do Not Call" list. Same guy named "Arthur." Clearly, they do not care about breaking the law. Do you want to do business with such law-breakers?

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When surrendering your timeshare at Villa del Palmar did they ask for a fee? Just paid late maintenance fees so I could surrender property and now they want more $$ seems that is all this company is about

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