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We did the all inclusive for a family of four for a week.

Pros: Beautiful resort, excellent presentation & quality for food, spa experience awesome, and fitness instructors were great. We spent 5K for airfare, accomodations, and food/drinks.

Cons: Service was extremely poor for every meal. Waiters never asked you for refills or would understand the food they were delivering. The activities were VERY poorly done- activities instructors/rental people for the water sports were 100% awful and rude. They were lazy and made it extremely difficult to take out a kayak or a paddle board or a snorkel. The activities for the kids were never set up and merely just checking the box- our kids had zero desire to participate. We listened to a 90 minute presentation on why we should join the resort and when we said we were not interested, they became hostile and treated us like 2nd class citizens.

Finally, the location of the resort is far from everything else- fun to do an excursion but it will take up your entire day and cost $$$.

No need to go back.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Apr 10, 2016.
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North Las Vegas, Nevada, United States #1220996

Which Villa del Palmar resort did you visit?

Celaya, Guanajuato, Mexico #1181503

Well we own Villa del Palmar and we love it, we love the propertys, most complains i read here are ridiculous its a sales presentation of course they are going to try to sell you something just as you feel that you wasted your day well at least you get paid with discounts and free stuff they spend their day of work with no pay.

to Anonymous #1442409

You are s VPD Shill no question about it. Why else would you be posting from Mexico?

to Anonymous #1444938

Nice try, Mexican.


I'm not sure what resort you were at or what demands you had. But my husband & I stayed 5days 4nites @ Villa Del Palmar Cabo and the resort, food & service was amazing. The resort is a quick 5min bus ride to down and cost $1 both ways.

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