While resorts and the service people are very nice the policies of VdP and their TS & support staff are lacking in so many typical TS ways. Their fake niceness only last until you buy.
Have had to fight with them so many times to get anywhere and having been waiting for over 48 hours this time for supervisor to call me back.
They look for every additional to get into your pocket. You get different stories depending on who you talk to They treat gold members like thieves when you go to check out also.
I would not recommend them to anyone - can't believe a 'friend' recommended them to me.