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So many irritants with VdP. Latest has been they told me I forgot to bank my points so they stole them from me and I have to pay a reinstall fee of over $200. I have record that I called but my account on line does not go into any satisfactory detail. It should log...
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Most Helpful
Review
#1258220 Review #1258220 is a subjective opinion of poster.
Service
Villa Del Palmar Beach Resorts And Spas Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Si estn pensando en adquirir un tiempo compartido *** Villa del Palmar , pierden su tiempo as como tambin perdern mucho dinero , de preferencia por experiencia propia no compren ningn tiempo compartido, son totalmente fraudulentos, ni siquiera se les ocurra ir a alguna...
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Review
#1068215 Review #1068215 is a subjective opinion of poster.
Service
Villa Del Palmar Beach Resorts And Spas Vacation Ownership
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details

Update by user Dec 13, 2016

Villa Del Palmar is a timeshare scam resort

Original review posted by user Dec 12, 2016

Just like everyone else we were scammed by Villa Del Palmar and Resortcom. I urge anyone who sees this that has been scammed by a timeshare, no matter how long ago, to file a complaint with the Federal Trade Commission, The...
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9 comments
Anonymous
#1504516

To answer you obvious Villa sponsored question about how it is a scam, I would tell you that they make promises during presentations and pressure you to sign before you get the actual documentation (100's of pages). Everything is convoluted and by the time you unwind the fact that it is a scam and costs more to be a member than it does to book through a travel agent, you are past the 5 day cancellation period.

They will keep you downpayment of $5k-$80k and resell it to someone else. That is why this is a SCAM!

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Review
#971487 Review #971487 is a subjective opinion of poster.
Pros
  • Area
Cons
  • Timeshare scammers
Reason of review
Not as described/ advertised
Loss
$20000
Preferred solution
Full refund
My husband and I purchased a timeshare at Villa del Palmar and it had been a nightmare. The reason we made the purchase was for the promised return of 125-200% of the property rentals. We paid an advertising fee of almost $800 but the ad agency never rented our unit....
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3 comments
Anonymous
#1245434

When you purchase a TS in Mexico, you initial and sign a document, disclosing that you understand that the TS is not an investment. You shouldn't purchase a TS, if you do not plan to use the weeks you purchased for your own or family vacations.

NEVER purchase a TS, thinking you can rent the unit for a profit, unless you own a high demand week at a high demand location. Examples of high demand weeks include: Easter Week in Mexico, New Year's Eve in Las Vegas, the Consumer & Electronics Show in Las Vegas, and Christmas in Aspen.

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Review
#956913 Review #956913 is a subjective opinion of poster.
Service
Villa Del Palmar Beach Resorts And Spas Vacation Ownership
Reason of review
Not as described/ advertised
While on vacation in Mexico. I was invited a timeshare presentation at Villa del Palmar. I signed the contract in April of 2016. I was initially not interested. However, their salesmantold me that if I doesn't use my week, then the company would rent out my timeshare...
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7 comments
Anonymous
#1224980

This is a scam message by MTS, this is their marketing effort and you are allowing it to happen. These post the complaint acting as. Consumer with them being the solution, it is a lie and dishonest!!!

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Review
#881242 Review #881242 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
After they took an entire day from our vacation when they said it would only take 90 minutes, they told us that if we purchase the timeshare and want out all we have to do is sell it back. They also took no SSN or bank account info yet have continued to harass us and...
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1 comment
Anonymous
#1155198

We had a great time. This all seems to be your own fault we simply got told all about the hotel on arrivial and about the 90min thing that came with discounts ... We simply skipped it and had an amazing time

Review
#836596 Review #836596 is a subjective opinion of poster.
Reason of review
I described it enough already.
Loss
$3000
Preferred solution
We want this report taken off of my credit report immediately! We paid over $3000 and never used the service. There is nothing left to do but keep the money you already stole and give us our credit report back free of your lies.
I was told by Villa del Mar timeshare sales people that they would buy my timeshare in Maine as part of the down payment. My timeshare company in Maine told me to refuse giving my Power of Attorney to them. That's the way they use to "buy" your timeshare and get out of...
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4 comments
Anonymous
#1351907

This was done to us last week and I paid $695. Is it really a scam??

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Review
#830050 Review #830050 is a subjective opinion of poster.
Service
Villa Del Palmar Beach Resorts And Spas Vacation Ownership
Reason of review
Problems with payment
We did the all inclusive for a family of four for a week. Pros: Beautiful resort, excellent presentation & quality for food, spa experience awesome, and fitness instructors were great. We spent 5K for airfare, accomodations, and food/drinks. Cons: Service was...
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5 comments
Anonymous
#1220996

Which Villa del Palmar resort did you visit?

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Review
#827126 Review #827126 is a subjective opinion of poster.
Reason of review
Poor customer service
Bought a certificate for $249 for 3 nights and 4 days. We have been to the property many times and like the property. We new the timeshare pressure and were told this offer was just in appreciation of our previous trip. A month before we were to leave they sent us all...
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Review
#792031 Review #792031 is a subjective opinion of poster.
Reason of review
Poor customer service
My daughter in law was sexually assaulted by a waiter named alberto at the resort. I talked to the general manager Mario and he said he would fire him. He also offered me a great trip next time I came down. He lied. I have been going to this resort for 20 years and he...
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2 comments
Anonymous
#1208558

People will do anything to get free stuff. I have a hard time believing your story!! sexually assaulted please lol

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Review
#721281 Review #721281 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Villa Del Palmar Beach Resorts And Spas Customer Service

Website:
Mailing Address:
Carretera a Punta Sam Km 5.2 Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres
Cancun, Quintana Roo 77440
Mexico
Phone:
(800) 831-1191
All Villa Del Palmar Beach Resorts And Spas Contacts

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We got a membership with villa del palmar puerto Vallarta. What a rip off. We spoke with a guy who claims to be a lawyer.first they get you drunk, then they offers package that later you find out that is a total lies. We cancelled the membership few days later and they...
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1 comment
Anonymous
#1370363

How did you know it didn't work if you canceled it a few days later? Wouldn't it seem impossible to use a timeshare in only a few days after the purchase? Just curious as to how that happened or if maybe I'm missing something and you actually had used the membership somewhere?

Review
#703929 Review #703929 is a subjective opinion of poster.
Reason of review
Problems with payment